Trust is an incredibly valuable business currency for today's global leaders. If you don't have it, you better get it - fast - because it can really slow your organisation down. If you do have it, the trust of employees in particular is something every manager should seek to deepen.
In today's global corporate environments, trust fosters employee engagement. Trust helps to create and solidify company culture. It gives everyone a reason to believe what they are doing really matters and who they are doing it for really does, too. A trusting bond between managers and their direct reports helps fuel effective communication. It helps both parties clear up ambiguity and get to the heart of important business matters.
Trust breaks down barriers. Trust enlists personal investment in the company's objectives. And trust makes it all worth doing, and doing well. Trust flows like a river where self-aware leaders go to quench their thirst and occasionally pour new waters into.
Yet, the reality for many global executives is that their companies may see - or continually fail to recognise - a trust deficit that prevents them and their employees from reaching their full potential. Just knowing there is a lack of trust in an organisation is a very informing starting point. Even the simplest of employee surveys on the matter of trust can uncover loads of actionable intelligence.
If you are operating in an environment where trust is running thin or present only among employees with a particularly gifted leader as their manager, it is indeed time to reflect on what workers must see to begin to believe again. Ask yourself, "What do workers need to see that will connect the promises you or the company has made to them to actual action on those same promises?". Or consider, "What would workers need to see or hear from me as a manager that would connect my own words and actions?" Or even, "What can I show them that will demonstrate a commitment to them?"
Trust isn't built overnight. And it surely isn't granted in bulk. Trust is a reflection of a worker's own experience with their manager, their colleagues, and others who collectively either represent what the company says it represents or simply fail to do that. Trust is an essential ingredient for business growth. If you can build trust among your employees, you will invariably build the resources to achieve great things. You may just be surprised, however, at just how quickly lots of little, seemingly minor interactions, promises and follow actions can get you where you want to go.
Trust in that journey, and you will probably earn more trust than you and your organisation have today.
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