Communication during a crisis is critical for employees as they increasingly look to their leaders for guidance and support. Recent empirical research identifies five key leadership takeaways to improve employee satisfaction with how they are dealt with during this pandemic:
- Communicate frequently.
- Provide safe channels for giving feedback.
- Help employees work at home effectively.
- Address concerns about job security.
- Provide a plan for the future.
Insights from '5 Tips for Communicating with Employees During a Crisis' by Brooks Holtom, Amy C. Edmondson and David Niu, via Harvard Business Review.