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    Vanessa Mitchell explains how to achieve long term business success by implementing a customer-driven culture within your organisation to deliver a positive customer experience.

    How to design a customer-driven culture

    Vanessa Mitchell on CMO

    There’s no doubt leading organisations have recognised customer experience is vital to future-proofing a business. But CX doesn’t all happen at the customer service end of the buying cycle. Increa... Read »

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    Kelly Camilleri highlights key differentiators of using retained executive search firms to recruit executive talent.

    Nowadays, flattery will get you nowhere

    Kelly Camilleri on The Slade Report

    How the pendulum has swung! Just ten years ago when making approaches to potential candidates by phone, I could virtually hear their flattered voices. In 2018 those potential candidates are fielding c... Read »

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    Sourav Ganguly applies lessons learned from leading world class cricketers to develop his template for leadership success. Sourav is a former captain of the Indian national cricket team and currently President of the Cricket Association of Bengal.

    Leadership is an amazing disease. It either cures you or kills you: Sourav Ganguly

    Sourav Ganguly on The Economic Times

    When I first became captain of the Indian cricket team in 2000, many well-wishers and journalist friends gifted me the classic Mike Brearley book, The Art of Captaincy. I mean no disrespect to the boo... Read »

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    Executives in a growing number of industry spaces are beginning to ask many ‘What if?’ sorts of question. The Association of Executive Search and Leadership Consultants (AESC) highlights key points from the article ‘Staying Ahead of Disruptive Business Models’ by TRANSEARCH.

    TRANSEARCH: Staying Ahead Of Disruptive Business Models

    on Association of Executive Search and Leadership Consultants

    An article posted by TRANSEARCH discusses how executives can stay ahead of business models such as new technology and new business competitors, which are as disruptive as they are ambitious. More indu... Read »

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    “To truly engage other human beings and create meaningful connections, we need to silence our inner voices and be fully present – and being more mindful can help.”

    If You Aspire to Be a Great Leader, Be Present

    Rasmus Hougaard, Jacqueline Carter on Harvard Business Review

    Some years ago, we worked with a director of a multinational pharma company who’d been receiving poor grades for engagement and leadership effectiveness. Although he tried to change, nothing seemed ... Read »

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    Ed Gudaitis, Allergan VP and Country Manager, Canada, explains how embracing disruption is his secret to success. Interview by Howard Pezim and Darren Raycroft.

    Resilience in a Sea of Change

    Howard Pezim, Darren Raycroft on The Bedford Consulting Group

    When business is thriving, a context Ed Gudaitis - Vice President and Country Manager, Canada at Allergan - has helped cultivate time and again throughout his career, the innovative biopharma leader i... Read »

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    This recent study by McKinsey draws on a data set of more than 1,000 companies covering 12 countries. The results reaffirm the global relevance of the link between diversity and company financial outperformance.

    Delivering through diversity By Vivian Hunt, Lareina Yee, Sara Prince, and Sundiatu Dixon-Fyle

    Vivian Hunt, Lareina Yee, Sara Prince, Sundiatu Dixon-Fyle on McKinsey & Company

    Our latest research reinforces the link between diversity and company financial performance - and suggests how organizations can craft better inclusion strategies for a competitive edge. Read »

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    HR Goes Agile

    Peter Cappelli, Anna Tavis on Harvard Business Review

    Agile isn't just for tech anymore. It's been working its way into other areas and functions, from product development to manufacturing to marketing - and now it's transforming how organizations hire, ... Read »

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    Sophie Pusz lists her top three work and business related books that provide insight into how we can perform as our best selves at work. What are your top reads for personal and professional development?

    3 non-business books that will improve your confidence at work

    Sophie Pusz on The Slade Report

    The other day I was having a conversation with someone about confidence in the workplace. I mentioned a book that I read a number of years ago on the subject which really changed the way I think about... Read »

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    Candice Lewis answers “How do we gauge resilience without having actually worked alongside a person?”

    I get knocked down, I get up again...

    Candice Lewis on The Slade Report

    Organisations want people who aren't afraid to tackle difficult tasks - problem solvers who learn from a challenge, not folk who say "that's too hard" and pack it in. It has been one of those weeks fo... Read »

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